Digital transformation · Foundation
Digital transformation: Scope and decision
A transformation brief can name a platform or programme while leaving the user’s problem and operational change indistinct. The response may describe delivery activity without establishing who owns the new service or which observable result makes the first increment valuable. Working output: A service change map connecting the current problem, first operational outcome, accountable owner and non-technical work needed before the new journey can be used.
30 min planned learning scope5 lesson sections5 knowledge questions
After this module you can …
- Organise the case inputs for the service change map by confirmed status and open questions about “the current problem”.
- Create the specific working output with concrete entries: A service change map connecting the current problem, first operational outcome, accountable owner and non-technical work needed before the new journey can be used.
- Check the example calculation behind the service change map and assign the next decision about “the current problem”.
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